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Guess Factory App FAQs

Where is the GUESS Factory app available?

The GUESS Factory app is available on the iTunes App Store and Google Play via any iPhone or Android-based mobile device.

What features does the GUESS Factory app offer?

The GUESS Factory app delivers a customized shopping experience to your iPhone or Android mobile device. The app allows you to receive exclusive mobile offers, notifications and promotions. You will be able to find a store near you using the Store Locator, shop online directly within the app and keep track of your orders. Additionally, you’ll have access to GUESS List, our premier loyalty program, and be able to use your digital GUESS List card.

Can I store offers in Apple Wallet or Google Passbook?

Digital offers and your GUESS List card can be used directly within the Loyalty tab of the app. They cannot be stored in Apple Wallet or Google Passbook

I want to join your loyalty program. Can I sign up for GUESS List via the app?

Yes, signing up for GUESS List via the GUESS Factory app is easy! Enter your information directly into the app and experience the GUESS VIP treatment.

How do I connect my existing GUESS List account via the app?

Go to the Profile tab and sign in under My Account using your GUESS List login information. Your personalized GUESS List account will automatically load to the app.

Do I get GUESS List points for shopping via the app?

Yes, points are accrued based on all transactions within the app, abiding by the original GUESS List Terms and Conditions and pending points structure.

What if I forget my GUESS List card when shopping in a store?

No worries, your digital GUESS List card is featured in the Loyalty tab of the app when you sign up or link your account.

How do I change or update my GUESS List account information in the app?

Members may only update their personal information at GUESS.com, GUESS.ca or any participating GUESS?, Inc. store.

How do I earn GUESS List points via the mobile app?

You can earn GUESS List points a few ways. You'll always earn points for your online, in-store purchases and mobile app purchases linked with your GUESS List account. You can also earn points through the Challenges section in the Loyalty tab. If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please email our Customer Care department or call us at 1-877-44-GUESS (1-877-444-8377).

My GUESS List digital card won't scan. How do I use it in store?

If a store associate is unable to scan your card, provide the associate with the email address or phone number linked to your account.

Coupons and discounts cannot be applied to E-Gift Card purchases. If other merchandise is included in your order, the coupon value will apply only to those items.

Sales tax will not be applied to Gift Card purchases. If other merchandise is included in your order, tax will apply only to those items.

Treat this Gift Card like cash. GUESS?, Inc. will not be responsible for lost or stolen Gift Cards.

GUESS Gift Cards are transferable and contain no expiration date.

GUESS Gift Cards are non refundable and cannot be exchanged or resold and cannot be redeemed for cash (except where required by law).