Privacy & tech support

Privacy policy

Where can I learn more about your privacy policy?

To read the GUESS Factory Online Privacy Policy, click here.

Your information

Does GUESS Factory online sell my information to other companies?

GUESS Factory compiles customer information in an effort to improve and enhance our customers' online shopping experience. We may use this information for marketing and promotional purposes. At this time, we do NOT provide or sell online customer information to any outside companies or third parties. If at any time you wish to remove Your Profile information, please use our web contact form and type "Remove Profile Information" in the subject line of your email.

Online security

When I order online is my credit card information secure?

Providing a safe and secure environment for your order information is our top priority. GUESS Factory protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. GUESS Factory Online uses digital certificates provided by Equifax which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only GUESS Factory to decode your information and helps to create a secure environment for transactions on the internet. To further protect your security, we suggest you sign off your account and close your browser window after you have finished your visit, especially if you are using a computer shared by others. If you're not comfortable shopping online and would prefer to place your order by phone, please call Online Customer Service toll-free at 1-877-44-GUESS (1-877-444-8377), Monday through Friday, 6:00 a.m. - 5:00 p.m., Saturday 7 a.m. - 4 p.m. (PT)

Technical questions

What browser works best with GUESS Factory Online?

Our technical team makes every effort to ensure the site will be compatible with every browser, but the desktop site is currently optimized for the following browsers: Chrome 53 and later, Firefox 49 and later, Microsoft Edge (legacy, EdgeHTML) 40 and later, Microsoft Edge (Chromium-based, Blink) 79 and later, Microsoft Internet Explorer 11, along with Safari 10 and later. The mobile site is optimized for the following: Chrome and Safari (most recent). Please see your browser's help section for more information.