Billing & shipping

A note on Offers, Sales, Promotions and Discounts: Unless otherwise stated, prices on full price, sale and promotional items and affiliate offers cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Quantities are limited; no rain checks will be issued. Offers are not valid on previously purchased merchandise or purchases of gift cards. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice.

Price Adjustment Policy

As a courtesy, we offer a one-time price adjustment if an item is discounted within 14 days of the date of purchase. Simply call customer service at 1-877-44-GUESS (1-877-444-8377) to request a refund of the price difference. Price adjustments will only be honored on items purchased at full retail price and will be credited in the original payment method. Items purchased on sale, promotion, clearance, or otherwise excluded by GUESS?, Inc., in its sole discretion, are not eligible for price adjustments. Not applicable to gift card purchases or where prohibited by law.

Where I can track the status of my order?

Your Factory tracking number will be included in your shipment confirmation email. If you are registered at GUESS Factory Online, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link directly to the UPS site and enter your Factory tracking number.

NOTE: It may take up to 24 hours before your tracking information is available online

What payment methods are accepted?

GUESS Factory Online accepts Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Union Pay, Paypal, and Gift Cards. Please note that PayPal and Gift Cards cannot be combined at this time. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. GUESS Factory reserves the right to request additional identification, if this is needed, we will contact you by e-mail or telephone.

What is my shipping option to Canada?

GUESS Online offers a standard shipping option to Canadian buyers:

Local Time Frames:

Standard / 1-3 Days / $13 CAD

Regional Time Frames:

Local Time Frames: Standard / 1-3 Days / $13 CAD

National Time Frames:

Standard / 4-10 Days / $13 CAD

*National Shipping applies to Yukon, Northwest Territories, and Nunavut.

** Packages will be shipped and delivered Monday-Friday (excluding holidays). Orders placed after 11:00 a.m. PT on Friday or any time on Saturday and Sunday do not ship until the following Monday.

***Time in transit varies on origin and destination. Please contact Customer Care at 1-877-44-GUESS (1-877-444-8377).

Shipping time estimates

Business days are limited to Monday through Friday, 6:00 a.m. to 5:00 p.m. PT. We do not ship on Saturdays, Sundays, or holidays. Please allow an average of one additional business day for processing and note that your order may be shipped in multiple packages at no extra charge to you. For consumer protection, all orders are subject to review, including shipping/billing verification and credit card authorization and verification. On occasion, this may cause a slight delay in processing your order. During peak holiday periods, orders may take longer to process and ship. Once an order has been processed, actual delivery time depends on the chosen shipping method. GUESS?, Inc. is not responsible for delays in shipping or delivery that result from factors outside its control. Under any circumstance, GUESS?, Inc. is not responsible for incidental or consequential damages.

How do I place a gift order?

When placing your order, please select "Is this a Gift?" during the checkout process. Price tags will be removed from the item(s) and a gift receipt with no pricing information will be included with the order. You may also include a brief message that will be printed on the gift receipt.

Where does GUESS Factory online accept orders from?

We are able to accept orders within all 50 United States. Canadian customers, please visit: