Customer Service

GUESSFactory.com
Even though you can no longer order merchandise online, you can visit any of our GUESS Factory stores and choose from a wide assortment of great merchandise.

We are here to help! Did you recently place an order online? You can get information about online orders, credits, exchanges and returns, get assistance tracking an order, or take care of any other customer service concerns by emailing customerservice@guessfactory.com. (You can usually expect a response within 24 hours.)

Prefer the phone? Just call GUESSFactory Customer Service toll-free Monday through Friday from 8:00 a.m. to 8:00 p.m. (EST).
You can reach us at1-877-GUESSFactory (483-7732).

RETAIL STORE QUESTIONS
For assistance in locating a specific item in a retail store, please call: GUESSFactory at 1-800-39-GUESS (48377).